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When viewing our clips please use Windows Media player 9.0 or above.
Please make sure your javascript settings are turned on.

Windows Media Player Buffers in the middle of a video and/or the video seems really choppy what’s wrong?
To ensure that videos stream as smoothly as possible, be sure that you have selected the correct bandwidth option for your connection. Use the "Modify" button in the menu bar on any page to change your bandwidth connection speed at any time.
You may need to change the Windows Media Player buffer for better performance.
The buffer is related to the amount of video you download before it actually begins to play. Increasing the buffer may enhance streaming performance, especially if you have a 56K modem. In the Windows Media Player, right click on the video. Select "Properties". Choose the "Advanced" tab. Highlight "Windows Media Source Filter". Click the "Properties" button. Increase the "Buffer" to 30 seconds.
Select the correct bandwidth option for your connection

I downloaded the Windows Media player, but every time I try to play a video it says, "The specified stream type is not recognized” why?
Are you running Windows NT? Some NT users who do not have permission to install software will see the media-player installation run and appear to work, but in reality the codecs don't get updated. This causes problems. See your network administrator for proper installation.

I received a "connection to the server failed," "could not connect to the server," or some other, similar message. Why?
Most likely the website is experiencing heavy web traffic at the moment, which is tying up our streaming server. Try to watch the video again later and it should be fine.

Windows Media Player screen is green with wavy pink lines, Why?
This is most often caused by Popup Blockers. You need to turn off all popup blockers or add our site to the exceptions list.

How do I get Windows Media Player to function Behind a Proxy or Firewall (not for people with modems or other kinds of direct connections to the Internet).
Scools and offices have firewalls or proxy servers which are between your computer and the Internet. If this is your case, you need to make sure that your player is set up to pass through the firewall. In the Windows Media Player, right click on the video. Select "Properties". Choose the "Advanced" tab. Highlight "Windows Media Source Filter". Click on the "Properties" button. Click on "Configure Proxy Settings," then enter the name (or IP address) of your proxy.

Whenever I try to view a video, it tries to connect to the server...then it says "Closed." Why?
For more information on what the error is, right click in the viewing window of your Windows Media player after it says "closed." Select "Error Details" from the menu. This should give you more information on what the problem is so you can find the correct help topic.

In Windows Media player, every time I try to play a video it says, "The specified stream type is not recognized," the colors appear strange, or I see the video fine but I do not hear anything. Why?
You might need the newest Windows codec (the compression algorithm for the media file). When you first attempted to install Windows Media Player, you may not have had the necessary permission to install software, or your Internet security may have been set to medium or high. This will prevent the codecs from being properly installed. Change your Internet security to low during the installation process, or see your network administrator for proper installation.

What is a cookie, and how do I turn them on?
A cookie is a tiny file stored on your computer that holds information about your computer's interaction with this website. Almost every site you visit will place one on your computer. Usually, the information contained in a cookie includes the last time you visited the site and details about what your preferences were at the site you visited. Cookies do not contain any personal information about you, just information regarding the site you visited. The following steps show how to enable Cookies on your computer. These are necessary to navigate throughout our site.
For MSIE 6.0+ users:

• Click on the Tools at the top of your screen
• Then click Internet Options
• Select the Privacy tab
• Adjust setting to Medium High
• Then click OK

I am getting weird colors when I try to use IE viewing videos. What’s going on?
Your display adapter may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem.

When I click on the videos on the site nothing happens. What should I do?
This is most often caused by Popup Blockers. You need to turn off all popup blockers or add our site to the exceptions list. This varies depending on the software. Please contact the software support center for more information.

The audio does not play smoothly for me. What should I do?
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computer’s volume.

How can I improve overall video and audio quality?
The first thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing

Why do pictures take so long to load?
Most likely modem or connection is slower than 56K you may want to consider purchasing a faster connection. If you have a 56K, make sure your modem is configured correctly in your connection to the Internet. Please contact your internet service provider for more information.

I just signed up, and didn’t receive my confirmation email what do I do?
You may have typed the incorrect email address. Please contact us a support@bondagemaidens.com we will check into the reason why your email was not received. If you are using a free web mail like hotmail, or yahoo mail and you do not get an email you may need to check your spam ,or trash folder to locate the email

I have lost/forgotten my User Name and/or Password what do I do?
Please contact us a support@bondagemaiden.com, and your information will be sent to your email address that you signed up with.

I know I’m typing in the right username, and password why am I not getting access to the site?
Please remember that your username, and password are CaSE SenSITve. They must be typed in exactly as you entered them when you joined the site.

How often am I billed?
If you signed up for a recurring membership you will be billed every 30 days until you have cancelled the membership.

If I have a billing question who do I contact?
You can reach our customer support 24hrs a day at 888-596-9279